Help/Frequently Asked Questions:
Q: Why do I need to set up an account?
A: Once you've set up an account, you can shop at Custom Equipment faster and easier. Your account will automatically
store your billing and shipping information plus any additional shipping addresses. This information will appear automatically
where needed during the purchase and checkout process. You won't have to retype it each time you make a purchase.
Q: What is my Billing Information?
A: When prompted for billing information, please provide the address to which the bill or invoice should be sent. You will be
asked to provide shipping information separately.
Q: What types of payment do you accept?
A: We accept Visa, Master Card, and American Express Cards. Payment in advance, wire transfers, and personal checks are
also accepted. Additionally, once you have established credit with Custom Equipment, you will be set up on account on Net 30
day terms.
Q: What is my Login information?
A: Custom Equipment recognizes you by your login name. We recommend that you choose an easy-to-remember login name such
as your e-mail address. Choose a password combination made up of letters and numbers that others are unlikely to guess. Make sure
you write down your login name and password and store them in a safe place where you can find them later. The auto login feature lets
you shop online faster and easier. You won't have to type your name and password each time you enter the site. If you share your
computer with others, you may want to log in manually each time to prevent unauthorized use of your account.
Q: How do I update my profile?
A: Click on the Your Account button to take you to your account information page. You can edit your account information, including
name, address, billing, shipping, and payment preferences any time, Please make sure your profile information is correct so we can bill
you properly and guarantee your orders will arrive at your desired location.
Q: How do I establish credit with Custom Equipment Company?
A: An account will be established when you place your first order with Custom Equipment. Open account terms of Net 30 days after
shipment are extended to firms listed and satisfactorily rated by Dun and Bradstreet. If your company is not rated with D&B, please
provide us with the name and address of your bank plus two credit references. To expedite your first order, please feel free to use one
of the following credit cards: Master Card, VISA, or American Express.
Q: How do I contact Custom Equipment Company?
If you have product application questions, need a special or customized product, have questions about your order, want to return
merchandise, or have a freight claim problem, just call us at 866-333-0728 or 919-518-0900, or e-mail us at: info@tcustommhs.com
for immediate assistance.
Q: How do I request a quote?
A: If you need a written quotation, please e-mail us at: sales@custommhs.com. We'll respond promptly with pricing and shipping
information.
Q: How do I contact accounting?
A: Please call 919-518-0900.
Q: What if I need a different color or size than what is listed in the catalog?
A: Custom Equipment has a dedicated and knowledgeable sales team who are available to assist you when you are searching for
products that are not online or in the catalog, custom products, or to answer specific questions you may have about our more technical
products. Call, fax, or e-mail us for information. Toll Free (US & Canada): 866-333-0728 or 919-518-0900 Fax: 919-847-5765
e-mail: sales@custommhs.com.
Q: What is the remit to address?
A: Custom Equipment Company, P.O. Box 5, Mount Pleasant, SC 29465
Q: How long has Custom Equipment been in business?
A: Custom Equipment Company was created in 1978 as a material handling business pioneering usage and sales of returnable and
reusable containers in the early 1980's. We are a stocking distributor for returnable packaging and material handling systems.
We
have an extensive line of standard and custom returnable packaging, one way packaging and internal dunnage. We have implemented
packaging and material handling solution throughout the U.S.
Q: What is your Federal ID number?
A: 57-0704769
Q: Do your prices include freight costs?
A: All prices in the Custom Equipment web site reflect Buyer's net cost in U.S. currency. The prices do not include freight, applicable
federal, state, and local taxes, charges and duties, or special crating requirements for export shipment. Buyer shall pay all such costs, t
axes, charges, and duties. Prices, colors, and specifications are subject to change without notice.
Q: What are your payment terms?
A: Sales are Net 30 Days to established Custom Equipment customers with approved credit. New or non-established customers have
these options:
Pay via Credit Card. We accept Visa, Master card, and American Express.
Purchase Order with approved credit.
Cash in advance (cashier's check, money order).
If you are paying with a credit card, we will charge your card upon shipment of your order.
If you are paying with a check, we will ship the order upon receipt of a check in our offices.
Q: What do I do if I have billing or accounting questions?
A: If you have questions concerning an invoice, freight charges, credit memo, etc., please call our Accounting Department
at 800-922-6120.
Q: What is your policy on returns or damaged shipments?
Please call 1-866-333-0728 for a Return Authorization number(returns will not be accepted unless accompanied by this number)
and be sure to write your RA number on the shipping label.
Goods are not to be returned without written permission from our company. A 25% handling charge shall be made on all goods
returned, as well as reconditioning charge if required, as determined by the company. Custom made products are non-returnable.
All returns must be in their original packaging. Claims for discrepancies in shipment must be made within 7 days of receipt of
merchandise or they will not be accepted. Materials returned after 30 days from date of shipment will not be accepted.
C.P.A. returns will not be accepted. Altered or etched items will not be accepted.
DAMAGED SHIPMENTS; RISK OF LOSS:
Buyer should thoroughly inspect all items for shipping damage before accepting delivery. If damage has occurred, Buyer should
note the extent of the damage on the freight bill and call Custom Equipment and the truck company immediately. Custom Equipment's
responsibility for loss and damage ceases when the products are accepted for shipment by the carrier.
All orders are inspected prior to shipment. To protect your interests, it is strongly suggested that you check items before
accepting delivery.
Ordering & Shipping
Custom Equipment is dedicated to making ordering and shipping easy. Choose the method you prefer:
Ordering Online: CEC offers secure online order processing.
Phone: Call us toll-free at 1-866-333-0728 (Monday-Friday 8 am - 5pm ET.).
Fax us your purchase order to: 919-847-5765 - 24 hours a day.
Product: Prices and charges in this catalog are effective upon publication (or immediately when displayed on our web site)
and are subject to change without notice. All prices are quoted in US dollars. We reserve the right to pass on any surcharges
or impose purchase restrictions or limits at any time.
RESPONSIBILITY The value of the defective product or material is our only liability. All technical data has been supplied by
t
he manufacturer and is listed only as a convenience. We do not warrant or represent that the merchandise complies with the
provisions of any law, particularly the Walsh-Healy Public Contracts Act, and the Occupational Safety and Health Act of 1970,
and regulations promulgated there under, unless the manufacturer so warrants.
Catalog Errors: Although all information in this catalog has been carefully checked for accuracy, errors and omissions occasionally
occur and therefore are subject to correction. We regret any inconvenience.
All items are priced FOB point of origin, unless otherwise specified. Wherever appropriate, we will ship via UPS. Overnight and
other special shipments must be cleared in advance with our customer service representatives. All other shipments will ship either by
your preferred motor freight provider or freight collect.
If you wish to specify your own freight carrier, all products ordered will be shipped freight collect with the freight carrier you specify.
The freight carrier will bill you for the cost of shipping according to their terms of service.
Carrier Surcharges: Carriers may impose surcharges, which vary by carrier and may change at the carrier's discretion.
Custom Equipment Company will pass on the surcharge.
Invoicing Options
Sales are Net 30 Days to established Custom Equipment customers with approved credit. New or non-established customers
have these options:
Pay via Credit Card. We accept Visa, Master card, and American Express.
Purchase Orders with approved credit.
Cash in advance (cashier's check, money order).
If you are paying with a credit card, we will charge your card upon shipment of your order. If you are paying with a check, we will
ship the order upon receipt of a check in our offices.
Remittance Address
If you would like to mail in a payment, please send it to:
Custom Equipment Company
P.O. Box 5
Mount Pleasant, SC 29465
Return Policies
Please call 1-866-333-0728 for a Return Authorization number (returns will not be accepted unless accompanied by this number)
and be sure to write your RA number on the shipping label.
Goods are not to be returned without written permission from our company. A 25% handling charge shall be made on all goods returned,
as well as reconditioning charge if required, as determined by the company. Custom made products are non-returnable.
All returns must be in their original packaging.
Contact Information:
Contact us by mail
Custom Equipment Company
P.O. Box 97305
Raleigh, NC 27624
Phone Toll-Free
1-866-333-0728 Phone (Local & International)
919-518-0900
Billing or Accounting Inquiries
claire@cecmhs.com
1-800-922-6120
Remit-to Address
Custom Equipment Company
P.O. Box 5
Mount Pleasant, SC 29465
Fax: 919-847-5765 E-Mail
info@custommhs.com
Secure On Line Ordering
Material Handling Solutions Since 1978 Custom Equipment Company, Inc. Copyright © 2010. All rights reserved Toll Free: 866-333-0728 | e-mail: sales@custommhs.com | Fax: 919-847-5765  |