What is your policy on returns or damaged shipments?

1. Return Merchandise Authorization (RMA)
    ♦ Email customerservice@customMhs.com to request a Return Authorization number.
    ♦ Do not ship anything back without an R.A.—returns without this number will be refused.
    ♦ Write your RMA number on the outside of the package.

2. Eligible Returns
    ♦ All items must be in their original, unaltered packaging.
    ♦ Claims for shortages, errors or damaged goods must be reported within 7 days of receipt.
    ♦ Returns shipped more than 10 days after the original shipment date will not be accepted.
    ♦ Custom-made products and items from the following brands are non-returnable: Autoquip, Bioft, Davco, Hallowell, Jamco, Lift Products, Little Giant, Monoflo, Orbis, Pucel, Rack Engineering, S.P.G., and Triple Diamond.

3. Restocking & Handling Fees
    ♦ A 25% handling fee applies to all approved returns.  Custom products are non-returnable
    ♦ Additional reconditioning charges may apply if items require repair or refurbishment.

Damaged Shipments & Risk of Loss

1. Inspect on Delivery
       ♦ Thoroughly check all packages before signing for them.  Once you sign the paperwork you are stating that the product is damaged free.
       ♦ If you see any damage, note it on the carrier’s delivery receipt (freight bill).
2. Report Immediately
       ♦ Call your carrier at once to initiate a damage claim.
       ♦ Once the carrier accepts your shipment, our liability ends—so it’s crucial to document damage at delivery.
3. Claims Processing
       ♦ We inspect every order before it leaves our facility.
       ♦ To protect your rights, you must note any damage or shortage upon delivery; otherwise, claims may be denied.

Questions?
Email customerservice@customMhs.com or call 866-333-0728. We’re here to help!