Freight Policy


We have shipping points all over the United States and Canada!


Orders are shipped F.O.B. shipping point unless otherwise noted. We can ship your product Pre-Paid and Add, Freight Collect or using your Account Number. All orders are inspected prior to shipment. To protect your interests, it is strongly suggested that you check items before accepting delivery. 

Unlike UPS charges, freight charges are extremely complicated as the freight rates are based upon the weight of the shipment, density of the goods, ease of handling, damage rate versus cost of the goods, distance traveled and the volume of freight handled between origin and destination for the Freight Company as well as services required at the origin and destination.  In other words there is no "one size fits all" for freight pricing.  Custom Equipment Company provides freight and shipping estimates as a courtesy to our customers. These estimates are based on information given to us at the time of inquiry, and are subject to change due to fuel surcharge, accessory charge, address change, redirected shipments, residential or commercial delivery address, or refused shipments.  Custom Equipment Company does not assume liability for any difference in freight estimate versus actual billed freight charges.

All prices in the Custom Equipment web site reflect Buyer's net cost in U.S. currency. The prices do not include freight, applicable federal, state, and local taxes, charges and duties, or special crating requirements for export shipment. Buyer shall pay all such costs, taxes, charges, and duties. Prices, colors, and specifications are subject to change without notice.

Special Shipping Instructions:
Please note any special shipping instructions in the comment area during checkout. If you have a preferred carrier or would like to use your carrier account number for shipping, please provide this information in the comment section.

Biofit Products prices shown in this price list include surface transportation by BioFit's choice of carrier to anywhere in the lower 48 states.

Metro Products have a $50.00 shipping and handling fee on all Metro items that the total is under $350.00.  The $50.00 includes the freight.  All Metro orders over $350.00, standard freight terms apply. This applies to Metro Products only.

What is your policy on returns or damaged shipments?
Goods are not to be returned without written permission from our company. A 25% handling charge shall be made on all goods returned, as well as reconditioning charge if required, as determined by the company. Custom made products are non-returnable. All returns must be in their original packaging. Claims for discrepancies in shipment must be made within 7 days of receipt of merchandise or they will not be accepted. Materials returned after 30 days from date of shipment will not be accepted. C.P.A. returns will not be accepted. Altered or etched items will not be accepted. Please call 1-866-333-0728 for a Return Authorization number (returns will not be accepted unless accompanied by this number), be sure to write your RA number on the shipping label.

DAMAGED SHIPMENTS; RISK OF LOSS:
Buyer should thoroughly inspect all items for shipping damage before accepting delivery. If damage has occurred, Buyer should note the extent of the damage on the freight bill and call Custom Equipment and the truck company immediately. Custom Equipment's responsibility for loss and damage ceases when the products are accepted for shipment by the carrier.
Carriers and Custom Equipment Company will not accept claims if damage is not noted at the time of delivery.

Shipping Terms:

  • F.O.B.: This is the point the product ships from. Freight charges are calculated from the nearest F.O.B. Point to the destination point. Many products ship directly from manufacturers stock or from the manufacturers distribution point/
  • Destination Point: This is simply where you want the item shipped to as indicated by information you entered on the "Ship To" portion of the checkout form during the shopping cart checkout procedure.
  • Shipping Method: The carrier transporting the shipment. This could be UPS, FedEx or a common carrier (trucking company).  We will be glad to use your carrier with account number.
  • Fuel Surcharges: Due to the price fluctuation of oil worldwide freight charges that are quoted by the shipping carrier can be subject to change without notice.

All orders are inspected prior to shipment. To protect your interests, it is strongly suggested that you check items before accepting delivery.