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Frequently Asked Questions (FAQs)

Find answers about ordering, quotes, payment options, freight shipping, returns, damage claims, warranties, and account support at CustomMHS.

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Ordering & Accounts
Ordering & Accounts
Quotes & Bulk Pricing
Quotes & Bulk Pricing
Payments & Credit Terms
Payments & Credit Terms
Freight & Delivery
Freight & Delivery
Returns & Damage Claims
Returns & Damage Claims
Warranty & Product Support
Warranty & Product Support
Website Security
Website Security
Policies & Terms
Policies & Terms

Most Asked Questions

Creating an account with Custom Equipment makes ordering faster and easier. Your billing details, shipping information, and multiple ship-to addresses are securely saved, enabling quick checkout and streamlined reordering for future purchases.

You can place an order with Custom Equipment using any of the following methods:
• Online: Secure online ordering available 24/7
• Email: Send your order to [email protected]
• Phone: Call 866-333-0728 (Monday–Friday, 7:00 AM–6:00 PM ET)

No. You can place an order online, by email, or by phone without creating an account. However, setting up an account allows for faster checkout and easier order tracking.

We accept the following payment options:
• Credit Cards: Visa, MasterCard, and American Express
• ACH Payments
• Checks: Personal or company checks
• Invoice: Available for customers without established payment terms (payment due upon receipt)

Customers with approved credit may qualify for Net 30 payment terms.

Yes. All website transactions are encrypted and processed through a secure third-party payment provider.

1) Use your own carrier (3rd-party billing)
Provide your preferred freight carrier and account number, and the carrier will bill you directly.
2) Best-rate freight arranged by Custom Equipment Company
We shop carriers and ship the most cost-effective method for your order. Freight charges are added to your invoice.
3) Approve freight before we ship
During checkout, select “Request Freight Quote Prior to Shipping.” We will send a freight estimate for approval and will not ship until you approve the quote.

All returns require prior approval and a Return Authorization (RA) number.
• A Return Authorization (RA) is required for all returns
• Returns without an RA will not be accepted
• Approved returns are subject to a 25% restocking fee
• Items must be unused and in original packaging
• Returns must be requested within 10 days of shipment
• Claims for shortages, errors, or incorrect items must be made within 10 days of receipt
The following items are non-returnable:
• Custom-made or made-to-order products
• Altered, etched, or C.P.A. items

Yes. All products sold on CustomMHS.com include the original manufacturer’s warranty unless otherwise noted.
Custom MHS is an authorized dealer for the brands we carry, which means your purchase is covered by the manufacturer's full factory warranty.
Manufacturer warranties cover defects in materials and workmanship under the terms set by each manufacturer. Warranty length, coverage, and claim procedures vary by brand and product.
If you have questions about a specific product’s warranty or need assistance initiating a warranty claim, our team is available to help.

Still need help? Talk to a real person.

Our team can help with quotes, freight, product selection, order status, and warranty questions.

Request a Fast Quote Contact Us Call 866-333-0728

Built for Manufacturers, Warehouses &
Industrial Facilities

CustomMHS is an authorized distributor of industrial storage and material handling equipment for manufacturers, warehouses, distribution centers,
and industrial facilities across North America. From shelving systems and pallet racking to storage containers, workbenches, carts, security fencing, and cabinets,
we carry industrial-grade brands and help you choose the right specs, load ratings, and configuration for your facility, workflow, and space before you order.