Frequently Asked Questions
General Terms and Conditions
Help/Frequently Asked Questions:
Q: Why do I need to set up an account?
Once you've set up an account, you can shop at Custom Equipment faster and easier. Your account will automatically store your billing and shipping information, plus any additional shipping addresses. This information will appear automatically where needed during the purchase and checkout process. You won't have to retype it each time you make a purchase.
When prompted for billing information, please provide the address to which the bill or invoice should be sent. You will be asked to provide shipping information separately.
We accept Visa, Master Card, and American Express Cards. Payment in advance, wire transfers (after the account is set up), and personal checks are also accepted. Once you have established credit with Custom Equipment, you will be set up on Net 30-day terms.
An account will be established when you place your first order with Custom Equipment. Open account terms of Net 30 days after shipment are extended to firms listed and satisfactorily rated by Dun and Bradstreet. If your company is not rated with D&B, please provide us with the name and address of your bank, plus two credit references. To expedite your first order, please feel free to use one of the following credit cards: Master Card, VISA, or American Express.
If you have product application questions, need a special or customized product, have questions about your order, want to return merchandise, or have a freight claim problem, call us at 866-333-0728 or 919-518-0900, or e-mail us at: [email protected] for immediate assistance.
If you need a written quotation, please e-mail us at: email@example.com. We'll respond promptly with pricing and lead times.
Custom Equipment has a dedicated and knowledgeable sales team available to assist you when searching for products that are not online or in the catalog, custom products, or to answer specific questions about our more technical products. Call, fax, or e-mail us for information. Toll Free (US & Canada): 866-333-0728 or 919-518-0900 Fax: 919-847-5765 e-mail: [email protected].
PLEASE NOTE: Our Remit to Address has changed. Please, update your records to the following:
Custom Equipment Company, Inc.
2700 Highway 41
Charleston, SC. 29492
All prices on the Custom Equipment website reflect the Buyer's net cost in U.S. currency. The prices do not include freight, applicable federal, state, and local taxes, charges and duties, or special crating requirements for export shipment. Buyer shall pay all such costs, taxes, charges, and responsibilities. Prices, colors, and specifications are subject to change without notice.
Unlike U.P.S. charges, freight charges are extremely complicated as the freight rates are based upon the weight of the shipment, the density of the goods, ease of handling, damage rate versus cost of the goods, distance traveled, and the volume of freight handled between origin and destination for the Freight Company as well as services required at the source and destination. In other words, there is no "one size fits all" for freight pricing. Custom Equipment Company provides freight and shipping estimates as a courtesy to our customers. These estimates are based on the information given to us at the time of the inquiry. They are subject to change due to fuel surcharges, accessory charges, address changes, redirected shipments, residential or commercial delivery addresses, or refused shipments. Custom Equipment Company does not assume liability for any difference in freight estimate versus actual billed freight charges.
Sales are Net 30 Days to established Custom Equipment customers with approved credit. New or non-established customers have these options: Pay via Credit Card. We accept Visa, Master Card, and American Express. Purchase Order with approved credit. Cash in advance (cashier's check, money order). If you are paying with a credit card, we will charge your card upon shipment of your order. If you are paying with a check, we will ship the order upon receipt of a check in our offices.
If you have questions concerning an invoice, freight charges, credit memo, etc., please call our 866-333-0728
Please call 866-333-0728 for a Return Authorization number (returns will not be accepted unless accompanied by this number), and be sure to write your R.A. number on the shipping label. Goods are not to be returned without written permission from our company. A 25% handling charge shall be made on all goods returned, as well as reconditioning cost if required, as determined by the company. Custom-made products are non-returnable. All returns must be in their original packaging. Claims for discrepancies in shipment must be made within seven days of receipt of merchandise, or they will not be accepted. Materials returned after 30 days from the date of shipment will not be accepted. C.P.A. returns will not be accepted. Altered or etched items will not be accepted.
DAMAGED SHIPMENTS; RISK OF LOSS:
Buyers should thoroughly inspect all items for shipping damage before accepting delivery. If damage has occurred, the Buyer should note the extent of the damage on the freight bill and call Custom Equipment and the truck company immediately. Custom Equipment's responsibility for loss and damage ceases when the products are accepted for shipment by the carrier. All orders are inspected before shipment. It is strongly suggested that you check items before delivery to protect your interests.
Ordering & Shipping:
Custom Equipment is dedicated to making ordering and shipping easy. Choose your method: Ordering Online: C.E.C. offers secure online order processing. Phone: Call us toll-free at 866-333-0728 (Monday-Friday 8 am - 5 pm ET.). Fax us your purchase order at 919-847-5765 - 24 hours a day.
Prices and charges in this catalog are effective upon publication (or immediately when displayed on our website) and are subject to change without notice. All prices are quoted in U.S. dollars. We reserve the right to pass on any surcharges or impose purchase restrictions or limits at any time.
The value of the defective product or material is our only liability. The manufacturer has supplied all technical data and is listed only as a convenience. We do not warrant or represent that the merchandise complies with the provisions of any law, particularly the Walsh-Healy Public Contracts Act, the Occupational Safety and Health Act of 1970, and regulations promulgated there unless the manufacturer so warrants.
Although all information in this catalog has been carefully checked for accuracy, errors and omissions occasionally occur and are subject to correction. We regret any inconvenience. All items are priced F.O.B. point of origin unless otherwise specified. Wherever appropriate, we will ship via U.P.S. Overnight, and other special shipments must be cleared in advance with our customer service representatives. All other shipments will ship either by your preferred motor freight provider or freight collect. If you wish to specify your freight carrier, all products ordered will be shipped freight collect with the freight carrier you select. The freight carrier will bill you for the cost of shipping according to their terms of service. Carrier Surcharges: Carriers may impose surcharges, which vary by carrier and may change at the carrier's discretion. Custom Equipment Company will pass on the tax.
Sales are Net 30 Days to established Custom Equipment customers with approved credit. New or non-established customers have these options: Pay via Credit Card. We accept Visa, Master Card, and American Express. Purchase Orders with approved credit. Cash in advance (cashier's check, money order). If you are paying with a credit card, we will charge your card upon shipment of your order. If you are paying with a check, we will ship the order upon receipt of a check in our offices.
Although every attempt has been made to ensure the accuracy of the information provided, we cannot be held responsible for typographical or printing errors. Information and specifications are subject to change without notice. Please confirm at the time of order.
Contact us by mail
Custom Equipment Company
P.O. Box 97305
Raleigh, NC 27624
Billing or Accounting Inquiry: [email protected]