What is your policy on returns or damaged shipments?
Please call 866-333-0728 for a Return Authorization number(returns will not be accepted unless accompanied by this number), and be sure to write your R.A. number on the shipping label.
Goods are not to be returned without written permission from our company. A 25% handling charge shall be made on all goods returned, as well as reconditioning cost if required, as determined by the company. Custom-made products are non-returnable. All returns must be in their original packaging. Claims for discrepancies in shipment must be made within seven days of receipt of merchandise, or they will not be accepted. Materials returned after 30 days from the date of shipment will not be accepted. C.P.A. returns will not be accepted. Altered or etched items will not be accepted.
DAMAGED SHIPMENTS; RISK OF LOSS:
Buyers should thoroughly inspect all items for shipping damage before accepting delivery. If damage has occurred, the Buyer should note the extent of the damage on the freight bill and call Custom Equipment and the truck company immediately. Custom Equipment's responsibility for loss and damage ceases when the products are accepted for shipment by the carrier.
All orders are inspected before shipment. It is strongly suggested that you check items before accepting delivery to protect your interests.
Carriers and Custom Equipment Company will not accept claims if the damage is not noted during delivery.