Privacy Policy

Effective date: March 11, 2026

This Privacy Policy describes how Custom Equipment Company ("CustomMHS," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit www.custommhs.com, request a quote, contact us, create an account, place an order, or otherwise interact with us.

1. Information we collect

We may collect the following categories of information:

Information you provide directly

• Name
• Company name
• Email address
• Phone number
• Billing and shipping address
• ZIP or postal code
• Account login information
• Product, quote, order, and freight request details
• Drawings, photos, specifications, and other files you upload
• Communications you send to us

Information collected automatically
When you use our website, we may automatically collect certain technical and usage information, such as:

• IP address
• Browser type and device information
• Pages viewed and links clicked
• Referring to the website or source
• Approximate location based on IP address
• Date/time stamps and basic session information
• Information collected through cookies and similar technologies

Payment information
If you place an order, payment card information is processed by our third-party payment processor. We do not store complete payment card numbers on our own servers.

2. How we use information

We may use personal information to:

• Provide, operate, and improve our website and services
• Respond to quote requests, questions, and customer service inquiries
• Process and manage orders, payments, shipping, and returns
• Create and maintain customer accounts
• Send transactional communications, such as order updates and account notices
• Prevent fraud, abuse, and other misuse of the website
• Monitor website performance and security
• Comply with legal obligations and enforce our terms
• Send marketing emails or follow-up communications were permitted by law

3. How we share information

We may share information with:

• Service providers that help us operate the website and our business, such as hosting providers, e-commerce platform providers, payment processors, shipping carriers, email or customer support providers, security providers, and analytics providers
• Professional advisors, such as accountants, lawyers, or insurers
• Government authorities or other parties, when required by law or necessary to protect rights, safety, or property
• A buyer or successor in the event of a merger, acquisition, financing, reorganization, or sale of all or part of our business

We do not sell personal information for money. We also do not knowingly use personal information for cross-context behavioral advertising.

4. Cookies and similar technologies

We use cookies and similar technologies to operate the site, keep the shopping cart and account features working, remember preferences, measure traffic, and improve performance. For more information, please see our Cookie Policy.

Where required by law, we will request consent before using non-essential cookies.

5. Legal bases for processing

Depending on the laws that apply, we may process personal information based on:

• Your consent
• Performance of a contract or steps taken before entering into a contract
• Compliance with legal obligations
• Our legitimate business interests, such as operating, securing, and improving our website and services

6. Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal obligations.

7. Your choices and rights

You may:

• Opt out of marketing emails by using the unsubscribe link in the email or contacting us
• Ask us to update or correct your information
• Ask questions about the personal information we hold about you

Depending on where you live and subject to applicable law, you may also have the right to request access to, correction of, deletion of, or portability of your personal information, and to appeal certain privacy decisions.

To exercise a privacy request, contact us at [email protected]. We may need to verify your identity before completing your request.

8. California and other U.S. state privacy notices

Residents of certain U.S. states may have additional privacy rights under applicable law. Subject to applicable law, these rights may include:

• The right to know what personal information we collect, use, disclose, or retain
• The right to request deletion of personal information
• The right to request correction of inaccurate personal information
• The right to obtain a copy of personal information in a portable format
• The right to opt out of certain uses of personal information, such as targeted advertising or sale/sharing, if those activities apply
• The right not to be discriminated against for exercising privacy rights

During the last 12 months, the categories of personal information we have collected may include identifiers, contact information, commercial information, account credentials, internet or network activity information, and communications or files you submit through our forms. We collect this information directly from you, automatically from your use of the site, and from service providers involved in payment, shipping, fraud prevention, website hosting, and related business operations.

We use these categories of personal information for the business purposes described in this Privacy Policy, including responding to inquiries, processing transactions, maintaining accounts, operating the website, preventing fraud, improving services, and complying with legal obligations.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or method of storage is completely secure.

10. Third-party links and services

Our website may link to third-party websites or services. We are not responsible for the privacy practices of those third parties.

11. Children's privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

12. International visitors

Our website is operated from the United States. If you access the site from outside the United States, you understand that your information may be processed in the United States and other countries where our service providers operate.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the effective date.

14. Contact us

If you have questions about this Privacy Policy or want to exercise a privacy right, contact us at:

Custom Equipment Company
P.O. Box 97305
Raleigh, NC 27624
Email: [email protected]
Phone: 866-333-0728