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Frequently Asked Questions (FAQs)

Find answers about ordering, quotes, payment options, freight shipping, returns, damage claims, warranties, and account support at CustomMHS.

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Freight & Delivery

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No, unless otherwise indicated. All prices are listed in U.S. dollars and do not include freight or shipping charges, federal, state, or local taxes, duties, or export crating. Freight costs vary based on weight, size, density, handling requirements, destination, and carrier surcharges. Shipping estimates are provided as a courtesy and are subject to change; CustomMHS is not responsible for differences between estimated and actual freight charges.

Freight pricing varies by shipment weight, dimensions, freight class and density, delivery location, and accessorial services such as liftgate, residential delivery, limited access, or scheduled appointments. Because of that, many orders require a manual freight quote instead of a flat checkout rate. We are happy to provide a freight estimate as a courtesy. Final freight charges may change if the carrier adds fees for items such as fuel surcharges, address changes, reconsignment, residential delivery, refused delivery, or special delivery requirements.

You have three ways to handle freight on your order:

Use your own carrier: Provide your preferred freight carrier and account number, and the carrier will bill you directly

Best-rate freight arranged by CustomMHS: We shop carriers and ship the most cost-effective method for your order, and freight charges are added to your invoice

Approve freight before we ship: Select "Request Freight Quote Prior to Shipping" at checkout, and we will send a freight estimate for approval before shipping

Yes. You may use your corporate shipping account by selecting your carrier during checkout, and your carrier will bill freight charges directly to your account.

Standard Business Delivery: to a commercial address with a loading dock

Business Delivery, No Dock: available with forklift assistance, liftgate service, or manual unloading

Limited Access Business Delivery: for restricted-access sites such as government, schools, military, or farm locations, with or without a dock or forklift

Residential Delivery: curbside, or with a liftgate included for heavy items
Let us know your site details when requesting a quote so we can select the right option for you.

Lead times vary by product and configuration. Stock items can ship quickly, while custom or configured solutions may require additional production time. We provide clear lead times upfront during the quoting process so there are no surprises.

Yes. We ship throughout the United States and Canada using trusted freight partners experienced in handling industrial equipment. Our team coordinates shipping details to ensure safe and efficient delivery.

Unless otherwise specified:

Orders ship F.O.B. point of origin
Freight is billed prepaid and added, or freight collect
Customers may specify their preferred freight carrier for freight collect shipments
Any carrier-imposed surcharges are passed through to the customer.

Ownership and responsibility transfer to the customer once the order leaves the shipping facility (F.O.B. point of origin).

Still need help? Talk to a real person.

Our team can help with quotes, freight, product selection, order status, and warranty questions.

Request a Fast Quote Contact Us Call 866-333-0728

Built for Manufacturers, Warehouses &
Industrial Facilities

CustomMHS is an authorized distributor of industrial storage and material handling equipment for manufacturers, warehouses, distribution centers,
and industrial facilities across North America. From shelving systems and pallet racking to storage containers, workbenches, carts, security fencing, and cabinets,
we carry industrial-grade brands and help you choose the right specs, load ratings, and configuration for your facility, workflow, and space before you order.