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Frequently Asked Questions (FAQs)

Find answers about ordering, quotes, payment options, freight shipping, returns, damage claims, warranties, and account support at CustomMHS.

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Payments & Credit Terms

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Credit Cards: Visa, MasterCard, and American Express
ACH Payments
Checks: Personal or company checks
Invoice: Available for customers without established payment terms (payment due upon receipt)
Customers with approved credit may qualify for Net 30 payment terms.

Payment terms depend on your customer status:

Established customers with approved credit: Net 30 days
New customers: credit card, purchase order with approved credit, or payment in advance
Orders paid by check will ship once payment has been received and cleared.

Net 30 credit terms may be extended to companies with a satisfactory Dun & Bradstreet rating. To avoid delays on your first order while credit is being reviewed, we recommend paying by credit card or ACH payment.

Yes, a 3% processing fee applies to credit card payments.

Yes. You can upload your tax-exempt or resale certificate during checkout, or send a copy along with your order ID to [email protected].

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Our team can help with quotes, freight, product selection, order status, and warranty questions.

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Built for Manufacturers, Warehouses &
Industrial Facilities

CustomMHS is an authorized distributor of industrial storage and material handling equipment for manufacturers, warehouses, distribution centers,
and industrial facilities across North America. From shelving systems and pallet racking to storage containers, workbenches, carts, security fencing, and cabinets,
we carry industrial-grade brands and help you choose the right specs, load ratings, and configuration for your facility, workflow, and space before you order.