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Frequently Asked Questions (FAQs)

Find answers about ordering, quotes, payment options, freight shipping, returns, damage claims, warranties, and account support at CustomMHS.

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Warranty & Product Support

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Yes. All products sold on CustomMHS.com include the original manufacturer's warranty unless otherwise noted. CustomMHS is an authorized dealer for the brands we carry, which means your purchase is covered by the manufacturer's full factory warranty. Manufacturer warranties cover defects in materials and workmanship under the terms set by each manufacturer. Warranty length, coverage, and claim procedures vary by brand and product.

Manufacturer warranties are administered by the manufacturer. CustomMHS can assist with documentation and guidance, but does not control warranty approval or repair decisions.

Contact our team at [email protected] or call 866-333-0728 with your order details and a description of the issue. We will help you initiate the claim with the manufacturer.

Yes. Our team works with warehouses, manufacturers, and distributors every day. If you are unsure about sizing, load capacity, layout, or compliance, we will help you select or configure the right solution before you buy.

Yes. Many of our solutions are configured or custom-built based on your space, workflow, and capacity requirements.

Our Customer Service team supports you after the sale and is available to assist with order status, shipping questions, warranty guidance, and general product support.

Email: [email protected]
Phone: 866-333-0728

Our Customer Service team is available Monday through Friday, 7:00 AM to 6:00 PM ET.

Still need help? Talk to a real person.

Our team can help with quotes, freight, product selection, order status, and warranty questions.

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Built for Manufacturers, Warehouses &
Industrial Facilities

CustomMHS is an authorized distributor of industrial storage and material handling equipment for manufacturers, warehouses, distribution centers,
and industrial facilities across North America. From shelving systems and pallet racking to storage containers, workbenches, carts, security fencing, and cabinets,
we carry industrial-grade brands and help you choose the right specs, load ratings, and configuration for your facility, workflow, and space before you order.