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Frequently Asked Questions (FAQs)

Find answers about ordering, quotes, payment options, freight shipping, returns, damage claims, warranties, and account support at CustomMHS.

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Order & Accounts

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Creating an account with CustomMHS makes ordering faster and easier. Your billing details, shipping information, and multiple ship-to addresses are securely saved, enabling quick checkout and streamlined reordering for future purchases.

Placing an order with CustomMHS is easy. Choose whichever method works best for you:

- Online: Order securely through our website, available 24/7.
- Email: Send your order details to [email protected].
- Phone: Call 866-333-0728 (Monday-Friday, 7:00 AM-6:00 PM ET)

No, you can check out as a Guest.

Creating a free CustomMHS account makes ordering faster and easier. Your billing details and shipping information are saved securely, so you can check out quickly and reorder in just a few clicks.

Yes. As soon as we receive your order, we will send an order acknowledgment by email, followed by tracking details once your shipment is available.

Contact us as soon as possible at [email protected] or 866-333-0728 if you need to change or cancel an order. We'll do everything we can to help, though orders that have already begun processing or shipped may not be eligible for changes.

Yes. New customers can pay by credit card, purchase order with approved credit, or payment in advance. Established customers with approved credit qualify for Net 30 terms, based on a satisfactory Dun & Bradstreet rating.

Still need help? Talk to a real person.

Our team can help with quotes, freight, product selection, order status, and warranty questions.

Request a Fast Quote Contact Us Call 866-333-0728

Built for Manufacturers, Warehouses &
Industrial Facilities

CustomMHS is an authorized distributor of industrial storage and material handling equipment for manufacturers, warehouses, distribution centers,
and industrial facilities across North America. From shelving systems and pallet racking to storage containers, workbenches, carts, security fencing, and cabinets,
we carry industrial-grade brands and help you choose the right specs, load ratings, and configuration for your facility, workflow, and space before you order.