Which contact option should I choose?
Choose Product Help if you need help with sizing, load ratings, comparing models or brands, or checking accessory compatibility. Choose Quotes & Pricing for built-to-spec cages, configured cabinets, full facility projects, or volume pricing. Choose Orders & Shipping for lead times, ship dates, tracking, freight damage, or returns. If you are not sure, call 866-333-0728 and we will route you to the right specialist.
How quickly will I get a response?
Most requests get a reply from a material handling specialist within one business day, and many are answered sooner. For the fastest answer, call 866-333-0728 Monday through Friday, 7 AM to 6 PM ET.
Will I be talking to a real person?
Yes. Every request goes straight to a material handling specialist, not a bot or automated system. CustomMHS has served industrial buyers since 1980 and is an authorized distributor for the brands we sell.
What information should I include to get an accurate answer or quote?
Tell us your application, the space you are working with, the load weight, and the quantity you need. For custom or configured equipment, attach a drawing, photo, or spec sheet. Let us know your delivery site as well, such as a loading dock, forklift on site, liftgate needed, limited access location, or residential address, so we can quote freight correctly.
How do I check on an order or report a shipping problem?
You can track your order by signing in to your account and selecting Track Order. For lead times, delivery questions, freight damage, or returns, use the Orders & Shipping form above or call 866-333-0728. Have your order number ready so we can help you faster. Return details are on our Return Policy page.
Can I place a tax-exempt order?
Yes. Upload your resale or exemption certificate at checkout, or email it to us with your order ID.
Sizing and load ratings
